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Moonshine Designs Nursery Located in Milan, Illinois 309-756-1967 Fax: 309-756-1058
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Ordering and Shipping Information
All seeds are sent First Class postage paid in the USA. We are not set up for international sales on plant and seed items.
Plants and seeds are sent to USA address ONLY.
Items are sent by USPS First Class, Priority Mail, or by UPS . Shipping type can be chosen at checkout . Please do not select USPS First Class for any type of live plant. You must use USPS Priority Mail for plants if wanting delivery by the Postal Service. UPS Shipments: Please note that if selecting next day, second day, or three day select shipping, that it means time in transit, not that we can ship in that period! If you require an immediate shipment, please contact us direct to see if it is possible.
SHIPMENTS OF PLUGS SHIPPED USPS (US POSTAL SERVICE) ARE AT THE BUYER'S RISK! Perishable items are not insurable with the USPS!
Payment Options:
PayPal. Convenient if you have a Paypal account.
Visa, MasterCard, and Discover are accepted through the shopping cart using secure connection and encryption.
Visa, MasterCard, and Discover are also accepted direct by phone, mail, or fax. Please do not email us your Credit card number! We do not store credit card numbers! You will have to supply the credit card number each time you order. After order processing, credit card information is shredded and incinerated. This is for your protection!
For the fastest and easiest processing on phone, fax, and mail orders, please use the shopping cart as if you were going to purchase online. This will give you the total with shipping and tax, if it applies.
Information REQUIRED to process your card:
Name as it appears on the card
Billing address including Zip Code
Telephone Number including area code
Account number
Expiration date
CCV2 number on back of card (This is the last three digits in the signature panel)
We also accept orders by mail and accept cash (at your risk), personal checks, money orders, etc. Payment MUST be in U.S. Funds! If you are not sure of the proper amount, Email or phone us with your order and we will respond with a total and the address to send payment to. Using the shopping cart will also calculate the proper amount. Or:
Click Here For Fax/Mail Order Form
For the fastest and easiest processing on phone, fax, and mail orders, please use the shopping cart as if you were going to purchase online. This will give you the total with shipping and tax, if it applies.
Reserving items: We accept advance orders on most items and reservations on certain items.
Most advance orders require a 25% deposit with the balance due 10 days before shipment.
Most items that are reserved also require an advance deposit of 25% with the balance due 10 days before shipment
Custom grown items require 25% deposit with balance due 10 days before shipment.
Exceptions:
Bittersweet advance orders and reservations under $100.00 do not require a deposit
Custom grown Bittersweet orders under 500 un-sexed plants do not require a deposit
Custom grown Bittersweet sexed plant orders under $100.00 do not require a deposit
Custom orders for quantities of gift and/or craft items require 100% advance payment.
Returns: As a rule, we do not accept returns on perishable items. There are exceptions, however. In any case, credit for returns will NOT be issued for ANY items returned without prior authorization and an RMA number. Returns MUST be properly packaged.
Damage in Transit: Occasionally, a shipment may be damaged in transit. We do our best in the shipping department to avoid in-transit damage. However, once a package leaves our dock, we have no control and it becomes the responsibility of the carrier.
On items sent UPS, contact them at once to file a claim. Call 1-800-PICK UPS. Retain ALL packing materials, including the label. UPS may want to pick up or insect the parcel. Failure to do this will result in a denied claim. Do NOT return a damaged shipment without prior authorization or the claim will be denied.
Items sent common carrier (truck): Inspect shipment while the driver is present! Note damage on freight receipt and file claim with that carrier.
USPS: File claim with your local Postmaster and contact us. SHIPMENTS OF PLUGS SHIPPED USPS (US POSTAL SERVICE) ARE AT THE BUYER'S RISK!
Milan, IL 61264
309-756-1967
Fax: 309-756-1058